Practical hospitality support for independent cafés, Restaurants and pubs.

Bar with wooden counter, shelves with bottles, hanging glasses, espresso machine, and chalkboard menus in a dimly lit setting.
Black coffee pitchers, a glass, and a metal jigger on a wooden tray at a coffee shop counter.

I help venues improve profit, pace, and consistency — with hands-on fixes that work in the real world, not just on paper.

Book a Call
View Packages

Operator-led support. Real-world results.

Operator-led support. Real world results.

Menus & Margins


Make sure what you’re selling is profitable, priced properly, and simple to deliver.

Systems & Flow


Smoother prep, faster service, less chaos — without losing what makes your place special.

Launch & Reset Support


A calm, experienced hand for new openings, relaunches, or turnarounds.

Interior of a trendy cafe with large arched windows, various seating arrangements including armchairs and tables, plants, and modern decor with warm lighting.

Ways we can work together

Menu & Margin MOT (Half Day)

£450 + VAT

A focused session to find quick wins and stop profit leaks.

  • Menu review for profitability + simplicity

  • Pricing sense-check

  • Portion/spec improvements

  • Priority action list

Venue Health Check (Full Day, On-Site)

£850 + VAT

A full operational look at what’s slowing you down and costing you money.

  • Observe kitchen + service flow

  • Review prep, waste and purchasing

  • Identify 2–3 big profit levers

  • End-of-day debrief + action plan

Launch Support (Openings / Resets)

From £1,750 + VAT

For new venues where you want it done properly.

  • Concept + offer clarity

  • Menu build support

  • Specs, prep systems, supplier sanity check

  • Opening week support

Chef plating dishes in a professional kitchen.

A straightforward process

  1. Quick chat — tell me what’s going on

  2. Pre-visit checklist — menu + a few basics

  3. Session day — practical, hands-on support

  4. Clear action plan — no corporate report

  5. Optional follow-up — help implementing changes

A top-down view of a latte with latte art on a distressed wooden table.

Hi — I’m Ed.

I’m a hospitality operator and chef. I know how tough it is to keep a venue busy and profitable.

The Service Pass is operator-to-operator support — helping independents tighten margins, build simple systems, and run smoother without losing what makes the place special.

Table setting with four plates, four rolled napkins, four glasses, and a decorative jar, seen through a glass window.
Close-up of a plated cooked meat dish garnished with herbs and vegetables, in a dimly lit restaurant or bar setting.

What people say

“Ed has a knack for spotting the one change that makes everything run smoother.”

Former Customer

“We made back his fee quickly just by tightening the menu and prep.”

Former Customer

“Practical, calm, and genuinely understands hospitality.”

Former Customer
A vintage Olympia typewriter with a sheet of paper displaying the word "Review" in the paper holder.

Want a second set of eyes on your venue?

If you’re busy but stretched, or you want things calmer and more consistent, let’s have a quick chat.